The jump to changing your IT support can feel like trying to clear a high hurdle. Here’s how you can help convince your boss to consider taking the leap to managed IT services.
There are probably a number of reasons why you’re looking for help managing IT. They likely include slow response time, poor security, and limited advice on new technology ideas from your current firm.
Managed IT services is the way many IT providers deliver support, and for good reason. Managed IT services include quick-response, day-to-day support, long-term planning advice, and a real desire to work side-by-side with you to help your business. Just “fixing it when it breaks” creates stressed-out staff, lost productivity and wasted money.
Why Your Boss Should Consider Managed IT Services
- The goal is to keep your network up and running securely. That’s completely different than only fixing something that’s broken, which creates unplanned downtime and stress.
- Proactive support means your network is secure as possible with patches, anti-virus and anti-malware updated constantly, not just when someone gets around to it.
- Many IT firms take care of their managed IT services clients first. If your company only calls when something is broken, you may find yourself at the bottom of the response list. Then, you wait.
- With remote support, techs can resolve issues quickly so you get back to work faster. If you don’t currently have remote support for your machines, waiting for a tech to arrive onsite takes time.
- Techs work on issues until they’re resolved, even if new ones pop up along the way. You don’t get another bill if “new” issues crop up while the original problem is being fixed.
- Anyone in your office can call, so you and your boss don’t have to be the IT gatekeepers for everything going on in the office.
- Generally, you’ll reach a tech directly, so you don’t waste time repeating yourself to more than one person. Plus, good communication is crucial, so your tech won’t keep you hanging without a response.
- You’re a client, not just a customer, so your IT firm is interested in your long-term success. They’ll help you plan by keeping you up-to-date on the latest technologies to benefit your business AND let you know about the ones you should avoid.
- You’ll know the monthly fees in advance so your boss can create a budget and there are no billing surprises.
You can have the discussion with your boss and maybe the time isn’t right for managed IT services in your company. Still, having the first conversation may be the first step you take to clearing that hurdle.
If your business needs help managing IT, contact CRU Solutions.