Managed IT Services in Northeast Ohio
Hy-Tech Logo

“We expect the high level of service from our providers that we give to our customers, and CRU delivers.” – Melanie Paine Eschmeyer, Director of Accounting and Administration

Skilled IT Strategy and Implementation Create Success in New Facility

The Company

About:  Sales and Service of Commercial and Industrial Roof Equipment
Employees: 15
Founded: 1984
Headquarters: Cleveland, Ohio
Website: www.hy-techroof.com 

The Challenge

Separate shared equipment and data to create a smooth migration of all IT services to Hy-Tech’s new and expanded facility.

The Solution

Working with the Hy-Tech team, CRU Solutions created a detailed IT transition strategy to integrate with the timing and activities of the overall move plans.

The Results

Systems were up and running as planned shortly after Hy-Tech staff settled in to their new desks. They resumed their work quickly with minimal disruption to Hy-Tech customers.

“I know I can trust CRU to continue to help Hy-Tech Products achieve effective and efficient computer and IT resources to enhance the success of our productivity and our business.” - Melanie Paine Eschmeyer, Director of Accounting and Administration

In 2014, when Hy-Tech Products became a CRU Managed IT Services client, the company was beginning a significant transition. Mark Paine had purchased Hy-Tech from his father, and was creating a growth plan that would include a new facility.

“We chose CRU Solutions because of their professionalism. They answered all our questions and gave us sound reasons why they approach IT services the way they do,” says Melanie Paine Eschmeyer, Director of Accounting and Administration. “Plus, they focus on working with small businesses like ours.”

Mark and Melanie’s father also had a separate business that shared IT equipment and resources at the Hy-Tech offices. Planning a transition for early 2016, CRU helped coordinate what pieces of infrastructure would stay, what would move, and what needed to be added to make sure both companies continued to run smoothly with minimal disruption.

“Hiring CRU was one of the best decisions we ever made,” Melanie continues. “They helped us create specific plans for the move, and failure was not an option. Everything had to go smoothly, and it did. CRU techs were on top of all the details.”

Communication is also key to Melanie. “We received complete emails of how specific issues were resolved, or options for possible solutions when there was a question.”

“CRU Solutions is the real deal. When we call, every tech gives 110% to help us. They have excellent follow-through and they keep us updated,” Melanie continues. “We expect the high level of service from our providers that we give to our customers, and CRU delivers.”

“I know I can trust CRU to continue to help Hy-Tech Products achieve effective and efficient computer and IT resources to enhance the success of our productivity and our business,” Melanie says.