How to Choose the Right IT Services Company
- Post by Janet Gehring
- March 21, 2019
Is it time for you to choose a new IT services company? It’s a big decision. You’re entrusting a firm with access to your network along with the responsibility for securing it. Here’s how you can make the right choice.
If any of these sound familiar, ask your potential IT company to give examples of how they’ve handled similar situations.
Just like hiring an employee, you want to find the right fit with an IT provider. Start by asking your business associates for references and searching the web. Make initial phone calls to find a few firms that provide the services you need.
From there, schedule in-person meetings. Having a face-to-face discussion is important to begin building what needs to become a successful working relationship.
Along the way, ask these questions:
If you have specific concerns about your IT, such as backup or security, include those in your discussion.
A proposal is important. Since IT is largely “invisible”, it’s important to understand what you’re buying. Take the time to review the proposal and ask questions. Pay attention to the overall appearance and readability, even though that may not seem important. But, the attention to detail in the proposal often translates to the attention to detail you’ll receive as a client.
One challenge in comparing proposals is understanding the differences in service sets among providers. It can really feel like you’re comparing apples to oranges. Make sure the proposal includes:
Your prospective IT provider should be willing to answer any questions you have, including “What do I not know enough to ask?”. If a phone call will suffice, that’s great. If you need an in-person meeting, ask for it.
Your IT company can help you best when they understand your plans for the business. Knowing your goals helps your IT company seek the best technology to bring your plans to life. Always keep an open mind when discussing options so that you can make a cost-effective choice.
If you find that your current IT company is creating more aggravation than results, ask for a meeting to discuss your concerns. Be clear about where you want to see improvement, and give them the opportunity to make corrections.
Take the time to find the IT help that best suits your business. With the right firm, you can look forward to a successful relationship with IT professionals who will make sure your IT effectively supports your goals.
When you’re ready to make a change, contact CRU Solutions. We’re glad to talk!