If you don’t have IT user policies in place, make it a priority to create them.  Even though you trust your employees, clear policies help everyone know what’s expected and required of them.

Here are key areas to include:

Data Security – Do you have a password policy?  Do your employees have a clear understanding of which company information is confidential?  If you have policies in place that set expectations, you minimize the risk and have a basis for recourse if data is breached or a disgruntled employee intentionally shares confidential information online.  

Privacy – Do your employees assume they have privacy for email and browsing when using a company computer?  What’s your expectation?  Do what’s best for your business.  If you decide employees do not have privacy when using company technology, state that upfront so it’s clear to everyone. 

Personal Use – Can employees make personal calls on their company cell phone?  What about shopping online using the company computer?  Decide what makes sense for your company, write it down, and communicate it to your employees.

Downloads and Installs –  Will you allow employees to download games or other non-business applications to your network? (We advise against it.)

Bring Your Own Device (BYOD) – If employees use their own smartphone, are they allowed to access your company network?  When they leave the company, what happens to your company data?  Decide what’s best for your company and include it in your policies.

Internet Use – Does everyone have access to the Internet?  Do you want them to be able to access any site on a company computer?  What activities are prohibited?   If there are no limits, some employees won’t exercise any, which wastes time and money.

In general, make sure it’s clear that any communication that is offensive, discriminatory or constitutes harassment will not be tolerated in your organization.  Also, include what disciplinary action could be taken for violating the policies.  Always remember that the purpose of IT user policies is to protect your business and your employees. 

If you’re considering outsourcing your business IT, contact CRU Solutions