Companies switch to outsourced managed services for many different reasons. A few of them are found in the second half of the alphabet, from N to Z.
Why do companies switch to outsourced managed services for their IT support? Let’s take a tour of the first half of the alphabet to show you.
You’re excited and relieved to have a new IT company onboard. But now it’s been a few months and the honeymoon seems to be over. Their service has become unreliable. Your staff complains to you that no one calls them back. You find out that a service you thought was being handled, like backup, isn’t happening at all.
If you don’t have IT user policies in place, make it a priority to create them. Even though you trust your employees, clear policies help everyone know what’s expected and required of them.
As a small business owner, you know there’s no “set it and forget it” in IT anymore (if there ever was). Keeping up with improvements in technology, and particularly trends that impact your business, is more than a full-time job.